Privacy Policy, Terms & Conditions, Exchange Policy, International Shipping & Delivery Charges

Privacy Policy


AYESHLA value’s customs and respects your privacy. All collected information of our valued customers are protected with us and are used in an effort to give you an improved shopping experience in our store and in online. This customer information allows us to communicate with you effectively regarding our upcoming promotions and sales.

Customer Details Retention

Our customer details will be obtained through the site engagement of our customers and store visits for the loyalty program on request.

Customer details will not be sold to third parties. But, will be shared on basis of providing services to our customers on secure base with applicable laws and regulations.

Your information will be used for:

  • Identify your interests and behaviors
  • For Target advertising or marketing communications
  • To update our customers on new products, offers, payment gateways, In the order fulfilment process and shipping.
  • to respond to any inquiries, feedback or complaints made by you
  • managing our internal business operations and processes.

Customer Rights

Our customers have the right to unsubscribe or to request of deleting the data from our records.

Policy Changes

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our privacy policy as of 18th January 2020.

Complaints & Contact Information

If you have any complaints relating to the management of your personal information or any inquiry regards to our privacy policy, please forward your complaint/inquiry in writing to the address or email address below.

Email: [email protected]

Terms and Conditions

Listed terms and conditions below apply to all items ordered from AYESHLA (Pvt) Ltd. Please read through carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before placing an order, if you have any queries relating to these terms and conditions please Contact Us.

Purchasing from AYESHLA

Purchasing can be done using a secure online Master card or Visa transaction facility. Customers can be confident that their details provided are protected by the latest security methods and are used only for the purpose of the transaction fulfilment.

Purchasing and reselling our products are not encouraged, unless pre discussed. Unauthorized product reselling can be lead to legal actions immediately if found.

Online Purchases

All orders are subjected to be accepted on availability by AYESHLA (Pvt) Ltd. All accepted orders will receive an email acknowledgement after receiving the payment. Please refer delivery and overseas shipment details for details on delivery period.

Order Cancelations

Please note all web orders proceeds automatically and in need of cancelation, all customers need to contact us within 30 minutes though our hotline number 0774 269 596. (If unreachable to verbally inform, Please WhatsApp on the same number).


Prices of all products are mentioned in LKR for local deliveries and in USD for all overseas orders (For overseas orders prices are inclusive of packaging, domestic transport, taxes and etc.)

All prices of the purchasing time will be effective for all orders. The change of prices at later times will not be added to previous orders.

Description, colors and availability

We are trying our best to match all product details mentioned in the web with our actual product. Details, measurements, descriptions and color of products are accurate as possible. Colors may vary from device to device or on indoor and outdoor lightings conditions, but we are trying our best to showcase the most possible accurate colors.

All sizes are based on our displayed size chart which will be available on all product pages.

Delivery and Exchanges

We deliver island wide and overseas (Please refer “International Shipping” details for overseas orders.)

Deliveries are done through outsourced reliable courier services to provide our customers a fast and safe delivery. Courier details are available on request.

Dispatches will be happening during working days and deliveries will be done within weekdays and Saturday half day. Please note delivery will not be done on Sundays, Public Holidays and Mercantile Holidays.

 District Category 1

  • District: Colombo, Gampaha, Kaluthara, Galle, Kurunegala, Kandy, Kegalle
  • Delivery Charge: 260/=LKR
  • Delivery Time: 3-5 Business days or less

 District Category 1

  • District: Monaragala, Anuradhapura, Matale, Mannar, Puttalam, Ampara, Batticaloa, Jaffna, Kilinochchi, Trincomalee, Vavuniya, Badulla, Polonnaruwa, Mullaitivu, Nuwara Eliya, Ratnapura, Hambanthota, Matara
  • Delivery Charge: 300/=LKR
  • Delivery Time: 4-7 Business Days or less

Exchange policy
  1. Initiate your exchange within 7 days of the purchase date on your invoice.
  1. To be eligible for an exchange, your item must be free of damages, unused and in the same condition that you received it. The item must be in the original packaging with Labels, Tags and etc.
  1. Your item must need to have the original invoice for the proof of purchase.
  1. Once we receive your item, we will inspect it and inform you that we have received your returned item. Then you can select the same item in a different size (we do not reserve items for you until we get your exchange package).
  1. You will be able to order another item of choice. Regular courier charges will be added to your purchase.
  2. No refunds will be given.

What’s not exchangeable?

  1. Items without the AYESHLA Invoice.
  2. Items with removed tags or items missing their original packaging.
  3. Clearance/promotional items or Discounted items.
  4. White color Wear.
  5. Washed or worn items.
  6. Accessories: earrings and cosmetics.
  7. Undergarments and lingerie sets.
  8. Nursing wear.
  9. Gift Card Returns: No cancellations or refunds on the purchase of a gift card (final sale).

Sub Brands (Outsourced)

AYESHLA (Pvt) Ltd support different business communities and help promote their brands through the website. These brands promote through the web are responsible for their products and AYESHLA takes the responsibility in need of customer support.

 Use of Site

Do not download, modify, transmit or otherwise use any material from this website for public or commercial purposes. Legal actions will be taken for the parties who will be misusing the AYESHLA (Pvt) Ltd content and materials.

Changes to Terms and Condition

We reserve the right to modify or withdraw this website at any time without liability to you. The content of this site may change in time, it is the customer responsibility to check for information.


You may contact us directly on [email protected] for any further clarifications on terms and conditions.

International Shipping

All international orders will be shipped through EMS currier services. Overseas orders will be calculated from USD (For overseas orders prices are inclusive of packaging, domestic transport for courier handovers, taxes and etc.)

Charges for all international deliveries will be USD 50, except for Russia for the 1st 1KG. For each 1 additional KG price will be 00USD.

Shipping duration may vary from country to country. Usually within 2 weeks to 1 month, may differ due to the country situation at the time of delivery.

Tracking details will be provided.

Privacy Policy, Terms & Conditions, Exchange Policy, International Shipping & Delivery Charges

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